Pragmatic 18: Mediocrity, Consensus and Perfectionism

31 March, 2014


John and Ben tackle design consensus and dictatorship/auteur styles of design development. Is the dictatorship model better and if so what makes a good dictator?

Transcript available
Welcome to pragmatic pragmatic is a weekly discussion shall kind of thing the practical application of technology in exploring the real world to read any is transformed into products and services that generalise nothing is as observers must have a tape more about them later in the shop and then Alexander Nicholas is judging a danger is down, awesome okay well we go to Australia today and today we can talk about a bunch of different things that are I'd like to cover a few things I guess but it's about mediocrity consensus and perfectionism there are no I have my reasons won't talk about this one I realise that it's a bit fluffy but that's okay we had some pretty heavy technical episodes for the last few and I think it's it's good to sort of you mix up a little bit you because you weren't wet when it comes the sort of thing you do in this for a living you know it's not just all technical and it reminds me of something that my one of my favourite managers of all time a gentleman by the name of Robyn McKenzie are he he he would say to me that 90% of problems that we face in business are not technical problems they are people problems and the longer I've been doing this the more I agree with his words so anyway let's talk a little less start by talking about consensus and the reason I want to talk about consensus is consensus is writing very widely misunderstood the technical definition of consensus are consensus is the community resolution when opposing party set aside differences and agree on a statement that is agreeable to all even if it is only barely known sort of I look through a bunch of definitions that that one fits my feeling the most for what it what actual what actual consensus is and the key elements of that is that there is still potential are disagreements however there is a minimum level of agreement rate is not that no one seeing an amount yet exactly so you reach a compromise to a point at which you can move forward and some not the end of anything is with with the someone said about 70 years ago the compromises that if if two people compromise no one is getting what they want as a very black-and-white way of looking at the world and this is not how it works consensus means that each side gets something rather than both sides getting nothing you want why consensus matters okay so I'm want a medicine I'm talking about design sign focusing on design here and honestly it applies to a whole bunch of things not just design but let's just stick with design as as the lens for looking at this stuff so so you got design team okay number is not relevant but more than two so will assume three or more in your design team the larger the team the bigger the problem so the problem is you have a design decision that you need to have resolved and let's just make it something simple you writing an app and you want to agree on the font SII say font because I find that funny I find it funny because it's the sort of detail that 10 years ago I would have given a figure about our maybe a sense it's happening to me with age I don't know what's going on it happened to Marco Armen as well so you know people get very arm particular about the font's anyway aura and is does actually come up and did come up are in your in my axiom in my career so they run the room has a different opinion about what the best font is and why and is in the end reaching a consensus amongst everybody is considered to be the best way to go but the problem is what if that consensus changes the product to a point which what you're delivering well frankly to the majority of people outside the group people that are maybe end users are gonna use this what if they really think it detracts from an inmate that it makes the other product worse and the problem is you don't really know that and because it's a consensus you have to try and give some degree of well concession to everyone to get a consensus I guess that the lit but is also developers isn't because consensus is driven by democratic process and not talk about a limit on nodular democracy and dictatorship not in the context of a political system I was talking about a microcosm of people in a room try to figure out what they should try and do with their design and no I'm not a democracy versus dictatorship versus any political system all is not a political discussion in the Disney just using them them as a metaphor using the.the model of yet exactly so in an environment like that it's a Esau it seems fairer that doesn't dislike you are when you reach a consensus everyone sort of agrees it seems to be better and fairer because you ever get to say but the problem that is that well how do you how do you vote if your tie-break you know how do you decide the others there is another issue with groupthink is there actually independence amongst the group so it is it a safe place so let's say you got 10 people in the group 1 of them happens to be very loud very opinionated very strong stubborn personality work with plenty of them been accused of being that arm and may or may not have been in some situations do does that put you in a position where you are free to state your case yet is it okay to say our I think that we should go with Monaco because I like my spaced arm fonts or whatever the hell no mean it's like but a bit difficult people in the group that I just I'm sorry but you know we've all agreed previously that is not acceptable and then people somewhat lower the hand right and they shall shrink down and break this is not at thisplace I can't I can't tell you what I think because your scholarship without so the problem that's just one problem okay then of course you've got the than the operable another problem is so that the single dissenter the guy that says all sorry I should say the person that says no matter how many times you go over it and dry trying to build a consensus they put their hand up and I say I'm sorry I just can't agree on this point is usually a point that they've already debated and lost by keep harping on about and on about and on about names will not let it go is like you are like that person feels like they're the only person in the room that sees the real problem here everyone else doesn't get all this stuff also is driven heavily by bullying so you a lot longer said the loud person in the room that their bullying and their undermining other people to get things to be done there way you have any of these elements is it really a consensus because argue it isn't and I've been in so many reviews where people have said when he to reach a consensus nonwhite know you're not you here to browbeat other people seeing it your way and rubberstamp is something that you have you come across any year absolutely wooded web development design and and we does add a marketing medications wing real how the company so I can see it from both angles that are not already be bright and is merely consulting a zombie winner working with a client and in the boardroom patch rate really here is that yours the idea here is what were doing and there is 567 people in their arm with various degrees of qualification to make the decision and that that game of the politics are as U deployments both political and in the the dogma dictatorship and MRC as is the rake of their boat that's as car bombs and other issues like that it's really complicated and get tied up with that sort of business model thereby internally like working with designers working with a team are because we're 94 and granted I was like nice in my early 20s and night a good manager and I probably leaned too much on that thinking about thinking about it like I was being nasal being are inclusive and adult think there was a good thing rate it was it's really easy to let things drift our way and a malachite start to the media the same time it was a little bit of a show because ultimately I still need all the decisions I could control the way things might sell you its those six-year owners are absolutely is, There Is A Lot Of Talk about Is That This Is an Straightforward and EOE What I Am What I Get so Frustrated with Is the General Belief Is That a Consensus Driven Design Is Somehow a Better Design and What I I Struggle with Is That Time and Time Again I Have Seen That Fail and I Trying to Understand Why and What Went Wrong Solicit a Whole Bunch Different Things about How I Think It Can Go Wrong Some of Which You've Seen and Is on It's All about the Flipside of That Which Is That's a Democracy Angle Let's Let's Talk about the Dictatorship Angle Right to Sell That's Better Is a Nice Little Switch to Big Dictatorship It's Funny Because I I Hear Different Angles on This One the First Person That Springs to Mind the Classic Example Is of Course Steve Jobs Now Dealing Steve Jobs Believed All That Strongly and Consensus Because I'm Not Convinced That He Really Did He Was More of a I Think That These Are the Following Things That Matter and We Are Going to Do Them This Way and You Need to Get on Board with What I Want to Do and He Was Sort of the the Guy That Had the Final Say over a Year This Is Good That's No Good and That's It It Did Not Appear Based on Everything I've Read Everything I've Heard I Do Know the Guy I Never Sat in a Meeting Rooms with Them but for What It's Worth It Sounds Very Much like It Was Run More like a Dictatorship It Was Run to His Level of Taste There May Be a Maturing Too Much Are an Unreachable but There Irrespective of What I Am about Steve Jobs I Have Met Plenty of People That Have Run Their Design Teams As Dictatorships so the Thing about the Dictatorship Point of View Is That There Is the Sort of Degrees of Strangulation I Guess You Could You Could Call It a Goal There's the Sort of a Loose Grip Which Is Everyone's Pathfinder Go and Do and Follow the Path Set out by the Dictator Deviate Now and Then When Is a Problem That the Dictator Also Be so You Know What You Will Not Do It This Way You Shall Do It This Way Sometimes I'll Explain Sometimes They Won't but in the End They Still Have the Final Say on Is Too Far the Other Way and to Fund the Other Way Is I Am Gonna Dictate Every Single Thing You Do Monitor You How to Write the Code I Tell You Exactly Every Little Nuance of Everything You Need to Do Do Your Job like a Control Freak Kind of Dictatorship and Honestly Think That That Can't Actually Work but I've Seen It Arm I've Been on the Receiving End of It and It's Not Pleasant It's Terrible the Morale Is Destroyed and Is You Are Told the Analogies You Need Here Then You Why Can't Even Do Something As Simple Riot and Nice You Graduate to Do This Than I Expected More from You and I Have Heard All Believe Me so the Thing Is Though in A Lot Of Those Projects They Went on the Less Time and They Delivered Comparable Results to the Morgue Consensus Driven Democratic Approach and That's the Thing That Bugs Me Because If All the Things That We Say an Hour in Society about How Dim Democratic Society Is Better Than a Dictatorship We Say Well You Know What the Consensus Driven Model Will Give You a Better Results Are More Considered Reasonable Results Then a Dictatorship Model but the Evidence That IC Doesn't Support That That's What Bugs Me I Suppose the Problem with the Dictatorship Idea Is That Individuals Can Take It Too Far and I Think That That's That's the Problem Is That Dictatorship Can Work but It's Gotta Be the Right Person and I Gotta Be in the Right Space and Maybe May Be As Follows Things That It Can Only Work for That Person for a While and Go for Example You but What You Have a Great Limit in America the Number of Times That You Can Re-Elect to Present What Sayers Is Not Out Of the Word Comes from the Was a Roman Officer Was an Actual Office during the Republic and Shot You Would Be Needed Dictator to Deal with an Emergency and Then When It Was Done You Are Out Of Power You Are Done You Had Normal Political Career or You Be to Be Sent off Me Governorships Are Exactly but It's Exact Was Exactly As It Seemed That He Said He Sometimes We Just Really Need to Get This Done Because of Barbarians Swarming through and You Want to Do It by or Knuckle at You Become a King Exactly so the Point Is That It Is Time-Limited and the Problem That I See Is That the Dictators That Are the Worst Are the Ones That Have Been Dictators for Too Long and Is They Realise That They Start Trying to Build a Pseudo-Consensus They Stop Trying to Explain Their Rationale and They Simply Jump Straight to the Just Because I'm in Charge That's It and There Is No Other Explored Reason Given or Required and As the Problem Is That I Think That There Are Some People Simply Cannot Be Trusted with That Kind of a Role Because That Happens I I've like Lives Forcefully and Not to Me but I've Seen It Happen to Other Departments Income Is of Work for Where Someone Is Put in a Position of Authority in a Design Team and Is Gone Ahead the Matter of Days Paragraphs a Minute Is Does It's True Some People Reside Some People Resist for Longer and I Do Remember One Time I Wish I Had an Argument with Them Someone Who Was Running It As a Bit of a Dictatorship and You Know I Stated My Case I Put All the Facts out the Table and He Said You John You Know I Can See What You're Saying You've Asked for It Now Multiple Times and I Said No and on the Lead so You Know and Discussion You Have To Accept the Judges Decision Now in a Specific Case Are I Mean I Won't I Won't Lie It Worked out Okay in the Undoing of the Other Guys Way I Still Believe My Way Was Better but Irrespective It Has a Happy Ending so You from the Dictators Point of View There Vindicated and That Then Builds on This This Overconfidence That They Can Simply Do What They Feel like Just Because That's the Corrupting Problem Corrupting of Their of the Nature but I Still Think That There Is a Window of Time for Certain People That Are That Resist That Power Going to Their Head Where You Can Turn out a Better Design in Less Time to a Higher Level Than You Can with a Consensus Driven Model I Wish I Had Numbers to Back This up I Don't but Just Based on What I Have Seen Because the Other Thing That the and It Was Only Waive the Dictator Word for a Moment and Gotta Swap It out for the the Ought Her Mind That's Not a Bad Idea Eight Lake the Word Is Very Very Loaded Rate It Is That You Can See Principles and A Lot Of Things Exactly outside Your Tour I Cannot or Cannot Answer about Its You a Look It's It's a Genre I'll Be Honest That Is What I Let the Word Arm so John Gruber Taught Me Something about Arm There Is an Article II Read Our Genre Stuff on Occasion and Sometimes Articles That His Written Stick in My Mind There Are Two That Stick in My Mind What Is the Chair the Other One Is the Ought Her Theory of Design and the Idea Is That the Person Has the Final Editorial Cut Solid Decision about How Things Should Be Pulled Together in the End They Settle Level Standard of Consistency and Is the Idea Is That That One Cohesive Direction Produces a Better Quality and Result At Least That's My My Take on That Theory Because the Problem Is If You Don't Have Someone in a Position like That and Everything Is Truly Consensus Driven You End up with Windows Unit with Five Ways of Doing the Same Thing You End up with a Configuration Setting for Everything You Could Think of and Probably Don't Need to Configure You End up with the Ribbon Yana Mean It's like the That the Minimalistic Approach for Example That Apple Takes Is More of Our Trust Us We Know We Doing Right but I Do Honestly Think That Is Less Driven by Consensus I Have Worked inside Apple but I Know Enough about the Way That Steve Jobs Operated to Reach I Think a Relatively Informal Conclusion That a Balance Seems to Be the Better Approach so and That Would Be the Way That I Think That They Would Operate Whereas Microsoft Tends Seems At Least Me outside Operate More like A Lot Of Company's of Work for Big Companies Where Everyone Is Given a Voice and Is Consensus Driven to the Designer Never Entered There's a Gynaecologist As You I Really Think We'd Have a Switch to Change the Colour from Black to White and Is a Rather Resolute to Each Other and the like It's 4:59 PM on Friday and the like Are Given a Stupid Switch Spine He Inhabits and I Think You Know That Because All the Way down and out the Door to the Customer like That There Are the Way That Microsoft Makes Money and How the Hourly Work with Business As It Is Very That There Very Customer Focused in Terms of Bringing Their Rate Their Ideas End Rate so There Is like There Is a Lovells Arbitrator Stages Where This Kind of Consensusbuilding Meetings Could You Could Be Happening Because If You Know If You're Trying a Sole Some Business and 80,000 Harpies Office You Can Bet Your Listener about to Say I Shall Absolutely and That That the Other Thing Is I and I I Sort of Dragged Apple and Microsoft of This Discussion but I Mean Just from My Own Experience Directly Were a Midwife I Sat in Meetings Where We Had the One Person the Room from the Client and They Specifically Though I Guess I Call the Single Dissenter Are in Akin the Consensus Driven Model Whereby We Talking about Requirements Definitions and He Saying While You We Need to Have Redundant Power Supplies Are to Be Switchboards Was a Look Each Other and We're Okay We Started This Meeting with Budget Is Tight and We Are Looking at Design Options for This for Their Rum for the Water Treatment Plant and a Cycle Okay You Want Redundant Power Feeds You Do Realise That This Is an 800 M Run That That's Gonna Be Some Very Thick Copper and Bolívar No Rationalisation Was Given No Arm Nothing to Back up There with Request Requirement There Was No Risk Analysis Done It Was Simply I Want Because I Want and Will in Consensus Driven Mode so What We Do We Had to Accept It and Say Our Final Give This Guy Is Redundant Power Feed Note to Self They Never Built the Water Treatment Plant Because It Was Too Expensive Anyway I Think the Point of All That Discussion Is in My Opinion a Purely Consensus Driven Approach Is Not Going to Give You Is High Quality Results or As Cohesive Results Are and I Also Think It's Going to Give You a Result the Takes Longer Because Driving to Get Consensus Takes More Time and It Usually Leads to Feature below Our Feature Creep Scope Creep and Bloat in the Product As If You Have Someone like a Nortel Looking at This at the Ends and She Simply Mispronouncing That Think of Arthritic and Pronounce Every White Scalpel Water down It Says That Asian Yearly Order Got It Another CR Is Not As an Altar Shelter Owner at Eyton I'm Aware the Fact That I Have an Accent and I'm Also Been Told When I Went to North America That I Don't Actually Have an Accent Which Was Bizarre to Me Certain People Said When You Consistently, It's Not a Thing Now I Know I'm Younger I Slide I Could Slide Back into a Figure of the SMC That's Not Enough That's Not a Knife Assessment Class Are Going on That's Not a Knife Now Much Time in Our Academy Is It You Blaming Canada Now Its You Knows What Eucharistic NRL out I Think the Thing Is I See You Can Have on a Bolton Encountered Only 20 Minutes and I Were Digressing Blunders Can Get Is Only Get This off My Chest Okay I Know Can I Sit I Seek I See I Know That Canada and America Are Two Different Countries I Get That across the Border I See the Angry American Arm Border Guards and ICV Arm the Pleasant Canadian Border Guards That's Not a Generalisation Every Time Okay so You Know the Point Is That Arm Another Two Different Countries Okay I Get That but I Love Both of You like the Icy North America so I Lived in North America Because of Site I Lived in North America to Live in Canada Most of the Time I Did I Spent Some Time in the States but You Know What Arm It's North America You Guys Do Sound Terribly Similar When You Speak and You Both Love Ice Hockey and Have Similar Arm Similar Foods and so on It's like Anyway so Very Rarely Get Many Emails and Good Go on to Blanket Statements a but I Thank You but You in a Set I See the Rivalry between US and Canada Is Very Similar to Australia and New Zealand so You New Zealanders Speak Just Subtly Differently and You Can Hear It You Win When They Count 2 to 10 USA Six Funny Arm and They Say Cut out Certain Sounds When They Talk but Are the Other Thing Is That to Be Honest Week We Have Similar Political Systems Similar Currency We Talk Very Similarly We Are a Three-Hour Plane Ride Away from Each Other in Oh so Geographically Close No so ANZ Write the ANZ Bank Australia New Zealand and the Anzacs the Only Australia New Zealand Army Corps so We We We Go to War Together We Do Everything Together and yet Neo We Sue Our Because New Zealand Is Such a Small Population Compared to Australia I Stray Something like Eight Times the Population over New Zealand yet a Sort of the Tender Cop Flak and Such Is the Case between US and Canada Rights Account Gets Flak Because They're the Smaller Country Compared to the US so Anyway I See It Is Very Very Similar but Anyway We're Back on Track Now the Contract Is Okay Alright so I Think That's All I Really Want to Say about Our about the Consensus and in the Consensus Angle Versus the Our Male Dictatorship Ought Her Angle but We Are Circle Back to That Later so What I Would like to Do the Meantime Perhaps Is Talk Will Be about Turner -type Form to Forms Are a Key Component of Asking Questions Online but up until Now the Man Liable to Design Configure and Administer Natural That the Results of Usual Then Unflattering the Formulas out There That He Care of Some of the Problems Make It Easier to Get Something Basic up the Critics Agree with Them Are Still Hard When It Will Easy-To-Use Future Reg and Something That Looks and Looks Great on Any Device This Is What Platform Comes in Two Forms Are Beautifully Designed and Have Cross-Platform Compatibility Big Ten the Tiller to Look and Work Differently on Desktops on Smart Phones and Tablets Design Is about How It Works and Platforms Are Built Really Work Regardless of the Device the Platform Itself Is a Joy to Use Both As a Customer Creating a Platform and a User Interacting with One UI Sexy Clean and Fast and Design in Complex Series of Questions Is Made Simple to the Dashboard Experience Focused on Asking and Answering One Question at a Time so It Doesn't Feel Overwhelming and Nobody Gets Lost Cycle Real Conversation Platform Champions Good User Experience in Design This Helps You Create a Space in Which Users Will Be More Willing to Answer More Likely to Give Ice Dancers from Customer Feedback Surveys Can't Test Many Pages of an Organisation in the Classroom Platform Let Your Imagination Fly People Using Tapeworms in a Variety of Ways to Make Interactive Stories Holiday Cards Team Presentations Avatar Creation the List Goes on and on Tapeworms the Only Online Form Builder the Less You Get Unlimited Responses for Free As Many Questions As You Want As Many Entries As You Get Tape Form Doesn't Limit Your Interaction It Just Lets You Ask I Suddenly for a Limited Time Tapeworms Offering a Three Month Free Trial of the New Take for Improved Service Checkup We Can Bill by Visiting Www.Tape Form Duck Calm/Fiat Lux If You like What You See and Sign up Be Sure to Use the Coupon Code Fiat Lux to Get Your Free Three Months Thank You Tape Form for Sponsoring the Shell and for Making It Easier for People to Get to Know Each Other Better It's Awesome They Slap Them Okay so We Talked A Lot about This Arm the Problems and Try to Build Consensus the Compromises and so on and I Guess One of the Things It Also Bugs Me about Consensus Is the Tendency Towards Mediocrity That a Second Piece This Discussion That's the Battle between Mediocrity and Perfectionism I Struggle to Flesh This Part of the Notes out Because It's Something I Feel Very Strongly about but It's Hard to Break It down into Pieces so I've Been Accused of Both IR I've Been Accused in in in All My Design and Development Programming Activities That I've Been Accused of Being a Perfectionist and I've Been Accused of Accepting Mediocrity I Find out Very Amusing Considering That Those Statements Were Not a Great Deal of Time Apart and Are on the Same Project and That the Two May Actually Be Connected Yeah Will Maybe I Think It Comes down to What Often Different People That Hadn't Spoken to Each Other Compare Notes Elise I Assume I Hadn't Anyhow Our Memos Mess with My Head As Possible While Just the the Pursuit of Perfection Can Lead You Astray Rate Animated of Being Stuck with Mediocrity in the and Shorty Does Not You Have No Other Choice Rate What I Find Is That Perfectionism Is of One Those Things Is Misunderstood It's to Want to Make Something Better Does Not Make You a Perfectionist I Think the Problem Is It's the Next Stage That Comes after That Absolutely Lets Look at Design Cycle so Feature a Is Implemented and Is As It Is Implemented Go through a Testing Phase You Circle Back and Reevaluate Okay Is It Working for Is Is It Not the Person That Said Design at in in Using This Using the a Method Has a Look at It and Says You Know What I Think We Could Sure Should Do It Arm by Method Be Right Find Someone to Do Method Be Now so Go Go and Reiterate Wendy Method Be Then We Come to the End of the Method Be Cycle We Come Back to Review and Evaluate and It Looks like Our You Know Maybe We Should Go Back to Eber Will Tweak a Little Bit Instead so That the Poor Programmer Goes Back in Your We Go Back to Rev A – One I Guess All Method A – One and It Comes Back and They Say Are You Know Maybe We Should Do a Very Alike Method A – One – One and SI Okay Alright We're Gonna Draw Here at Some Point Because We Are Going around in Circles and Is We Are Iterating on Detail That Is so Finely Granular That It Is Offering Diminishing Returns in Value That the Pursuit of Perfection for the Sake of Perfection Is a Pointless Endeavour Because the Problem Is the Perfect Perfection Doesn't Exist You Can't Ever Achieve Perfection It's It's It's like Infinity Rates Are It's a Mathematical Concept That Is Not Actually Quantifiable in the Same Way That Perfectionism Isn't Quantifiable Either so I've Seen This Where Ion Handful and I Say a Handful Because Honestly This Doesn't Happen Often in a Handful of Occasions Where You've Got a Massive Budget and the Massive Amount of Time and You Just the Design Essentially I like It Having Too Much Time to Think You Know and What Time You Think the More You Go over Any Question What You Thought about What You Thought about What You Thought about and before You Know It You're You're Trying to Do Something As Perfectly As Possible and You Waste All This Time Going Round and Round Circles and Iterating in Iterating Iterating Trying to Make Something Better That Is Not Possible to Get Any Better Realistically and That's a Big Problem Going around and Why Find That the Issue Is That People Equate an Iterative Development Cycle with the Pursuit Perfectionism It's Not the Same Thing You Know It the Different Things so If You're Prepared to Accept the Fact That There Is Some Degree of Iteration in Your Design You Have To Go Round At Least Once I Get Mad If You Don't Go around Lease Wants a Buy by Go around What I Mean Is Develop a Concept Develop a Prototype Based on the Concept and Then Review at Which Point Then You Can Refine or You Can Throw It Away and Start Overview Completely Screwed up You Know There Has To Be a Revisit in Designs We Don't Revisit You to Say on the Do This I Set My Cause I Don't Care Okay What You Are the Dictator and You've Just Lost the Plot Because No One Gets It Right No One Gets Anything Right Hundred Percent First Time Ever No One and the Higher the Complexity of the Endeavour the Less and Less Likely You'll Be Anywhere near 100% First First Attempt Might Only Be 15% of Where It Needs to Be in Order to Actually Get Your Product Finished I Suppose the Point Is That You Can Iterate a Couple of Times Once Twice but Not beyond That You Should Be Asking Questions Why My Iterating Again Unless the Bottom Has Fallen Out Of This Thing and It Completely Doesn't Work and Doesn't Give You What You Need and You've Missed Some Fundamental Thing Some Final Assumptions You May Were Wrong and That Is Not Pursuit Perfectionism That Is Simply Development That Is Just What Happens so When I Was Accused of Being a Perfectionist That Was like the First Cycle You Mean It Was It Was Not Even the Second We Develop Something I Criticised A Few Elements of and so We Should Go Back and Redo This This and This John You're You're Being a Perfectionist and Non-Not Pretty Sure I'm Not Okay You're My Boss Maybe I Am Her Grumble Grumble so What about Mediocrity and I Guess Mediocrity Is You Accept That Substandard Is Acceptable You Notice Things Wrong with It You Accept That They're Wrong with It and You Don't Care You Have To Get out for Quote Unquote Reasons Where the Hell Is Reasons Are in the Usual Reasons Are Money Schedule or Boss Screamed in Your Area and the Framing Is Australian Area Doesn't Always Equal Money or Schedules Drivers Could Just Be Some Bosses like to Yell It Could Be They Have a Bonus Hinging on but You Don't That's Linux Minimised Because You Get Cedar Bonus I Guess the Problem Is Which Which Way Do You Want to See It Which Way Should Use It and Obviously Mediocrity Is the Wrong End of the Spectrum and Being Trying to Be a Perfectionist and and Following a Perfectionism Approach Is Also to Find Any Other Inspection so You've Gotta Fall Somewhere in the Middle and Getting a Consensus amongst People Where They're All over the Map Is Impossible Because You'll Have People That Are down the Mediocrity and Any Other People down a Perfectionist and and the More People You Add the More Variation There Is the Hardest to Get a Consensus Is Designed to Examine Really Hard Ben Is Country Is Annoying and Say That Is Satisfying When You Done That It's Second Think This Stuff Is Sort of Fun in a Weird Way Because You Know It What You Are Talking about You Rate Your Radon Arm There Is This Is a Very Very Nice Play Fiction That We Are Elected Ourselves That Getting along and Things like Consensus Are a Good Because the Nice Nice Feelings of Hurt and It's More Just Wishing That That's the Way the World Worked Its Assembly Perfectionism I Perfectionism Not Really about Making Some Imperfect It's a More about Procrastination and Not Actually Understanding What You're Trying to Build What the What the Java the Thing Is You're Trying to Do and Are so Few Kind of Recognise That Income Has Slipped through the Whole Thing Arm Just As Hard and It Takes a Long Time That Drug Massacres Require Real Honesty about Yourself Doing to Me A Lot to Do with Actually What Makes a Good Dictator and Panel Member Get to That I Guess the Next Stop after Here Is Some the Size of the Team and the Drivers behind Corporations and Went When Corporations Do Develop As a Space As Opposed to Smaller Organisations like Start-Ups or That Supposedly Do Our I Hate Using the Word Agile Development Because Agile Is Actually a Thing These Days the News to Be Used to Be Taught Idea You Were an Agile Company but Now Agile Is Associated with a Kind of Software Development Process Which Are Year Is Another Story so I Guess My Point Out Of All of This so Far Is Actually Year You Said Something Is about Perfectionism Being about Procrastination That There Is Definitely an Element of That in There That's Something That I Didn't Cover but You Write It It Definitely Has an Element of That Whereby There Is a Fear of Actually Finishing and Sounds Yard Is Related against Mediate Were Wrong but That You'll Find the Two Together Absolutely It Is It's It Is Interesting but Are Procrastination Comes in Many Forms and Being a Perfectionist Is One of Them That's for Sure Either Thing Is Though I Went over a Look at the Design and and People Tell Me You Were behind Schedule You John It's When I Hear Tranmere Perfect and I'm Seeing Something That Is Clearly Confusing and Wrong the Cost of Fixing Something That Is a Defect in Is Amplified the Further along Development Cycle That You Catch It so the Trick Is to Have Good Screens Early on Every Every Test Every Review Is a Screen How Effective Your Screen Is Varies but Each Test Is a Screen and Every Review Is a Screen an Opportunity to Screen out Defects and If You Will Think of It As Defects Are Find Easy to Think of It That Way but You However You Think about It Problems Issues Inconsistencies Whatever They're All Defects of Different Kinds so by Me Raising It Even When There Are Schedule Pressure This Is the First Been through the Cycle or the Salt or the Halfway through the Second Spin You That's Fine As Far As I'm Concerned Because I'm Trying to Catch a Diva That the Defect Now before It Gets down to the Field and Becomes Very Expensive and Very Difficult Because Once It's out Was on This Offer Is out the Field It's Got a Rigourous Change Control Process You Don't Just Dispatch This Line and Uploaded in That You Do That No You've Gotta Do Your Patches for 100 Forms Get Approval from All These People May Have To Do a Plant Shutdown May Have To Do at 11:59 PM on a Wednesday for Some Reason You Know May Have To Travel to Site Which Is 400 Km Away or Worse yet Is a Whole Bunch of Stuff That Goes along with This and an Amendment Taking Out Of Engineering Let's Talk about I've Got a Bug in Microsoft Word on I Worked Microsoft a Minute Either Fix This by Having People Hamilton a Roll This out Well As Connecticut Roller the Next Our Service Pack and Wins at You Outlast Jaffa Month Window in the Meantime Well Is a Big Problem Won't Do a Separate Patch Okay Well That's Gonna Be a Separate Thing Distributed through Windows Update Let's Say This Is a Whole Bunch of Other Overhead Goes with That Now You Caught the Bug before It Went under the Wildwood Have Any of These Issues Much Lower Cost Much Simpler Anyway so You Know to Be Told You and Don't Try to Make This Perfect Is like Saying What You Want Me to Intentionally Your Me to Accept Mediocrity Just Because You're Using Your Saying I'm a Perfectionist Coz You Is Saying That Is As It Is As a Weapon to Stop Me from Dissenting in the Consensus Driven Our Design Team and That's That's the Ultimate Problem Is That People Use It That Way and That's How This Particular Person Is Using an Indication Thing off but You so What Makes Her What Makes a Good Dictator What Makes a Good Daughter Honestly I Think That You Need to Have A Lot Of Experience Doing What It Is You're Doing Not a Related Area That Specific Area I Don't Think That You Can Judge What the Best Ways to Do Something without Us a Reasonable Amount of Experience and I Think Some Builders Have Naturally I Refused to Accept That III Believe That It Something That Is Developed over Time and Can Only Be That Way the Other Issue the Other Issues Are They Cannot Be in 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the Thing That Annoys Me Is Well A Lot Of Things in the Real Thing That Johanna Really John No Never Are the Thing That Annoys Me about the People That Are in That Position That Lose the Plot Is There Is an Underlying Assumption That They Know Best There Is an Underlying Assumption They Know Better They Know More Are That Their Perspective Is Somehow of More Value the Sad Fact Is Majority of People Do Not Have Good Ideas All the Time and Frankly It's Fair to Say That No One Has Good Ideas All the Time We Each Have Moments Where We Have Good Ideas and They Are Spaced out Randomly so If You Accept That That Is True and I Think Most People Would Accept That That Is True by Getting a Group of People Together You Can Get All of the Best Ideas Sitting Together 30 Minutes and Talking about Something Some of Its Gonna Develop with Time Some of It Is Can Easily Catch in the Second or Third or Fourth Pass If There Is 1/4 Part I Hope Not As the Design Develops As the Group Becomes Hopefully More Cohesive but the Key Point Is That Different People in the Group at Different Times Will Contribute Good Ideas the Trick Is Not Being the One That Says I've Always Got the Right Idea Because That's Wrong You Never Will the Dicta Dictator the Auto Will Never Have All the Best Ideas It's Simply a Function of the Fact That the Human They Won't the Trick Is Identifying the Good Ideas and Picking the Good Ideas and Saying No to the Ones That Aren't the Good Ideas and Perhaps That Trait More Than Anything Else Make Someone a Good Dictator a Good Daughter I Think You the Best Ideas Are Allowed an Opportunity to Win If I Were to Rephrase What Steve Said No I Agree I Think I Am If You Think about the Characteristics of the Dodger of the Dictator Really Having Someone That's Needed What Is the Added Rate Having Someone Who Is Hegemony Someone Whose Power Comes from the Threat of Their Power Rate Late It Is Not Used Rate You're Not Going around Exerting Our Timing Saying This Is How It Has To Be What Is Going on Doing around Saying Saying I Get to See No Rate I Get to Decide It Is Not Good Enough Gisele Is a Difference between Saying That You Know I'm Seeing What It Is and How You You Show Me What You What You've Got Our Email and Associate Unites the Other Is like You Have To Risk Please Think about How Things Work Rate How How These Kind of Relationships and Prices Is Kidnapped and You Gotta Be Really Bright and Thinking That's a Big Part of That the Steve Jobs Being Rate That He How Bad He Didn't Really Put up His Roles in CA and I Know about This and That's That's What I'm Focused on Because You Can Effectively Use That Regular People Have Not Everyone Nobody Is Has Great Ideas All the Time by Alvarez Got a Good Idea Now and Again That Actually Pleased to the Strength of the Dictator If He Learns How to Go through Really Quickly and Get the Horror Single Faxed You Can Start Accelerating Our Assets As Just an Idea It's an Interesting Topic in Organisational Psychology and the Way We Think Because It Happens Is Not Just Leaders in Business Rate Menaces You Could You Could Be Email Favours up in the Coral Deciding Where to Go the Said Is Always the Loudest Person While Not Always but Usually I Wasn't Hankering Further Insert Name of Restaurant Chain Hill Think That's the Other Thing Think about How Frustrating It Is When You Not Let Scotty Where Should We Go I Do Know You Decide and Owner Now Was Nicer It Is to Have a Good Leader Rate How Someone That They Can Manage to Do That You Don't Have To Vote on Everything since I Just Don't Do It That's True Is a Tourette Dicta Dictator Ship You Wanted More about This You Can Find John on Twitter at Giant Gigi Simon Check out Dance a Tick Distorting Account like This and Email You Can Send It to Giant to Construct an Account That Alexandra Can Reach Me on Twitter at Felix about You Follow Our Pragmatics on Twitter this issue announces motherly materials and thank you to respond to tape wants something that is 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Ben Alexander

Ben Alexander

Ben created and runs and Fiat Lux

John Chidgey

John Chidgey

John is an Electrical, Instrumentation and Control Systems Engineer, software developer, podcaster, vocal actor and runs TechDistortion and the Engineered Network. John is a Chartered Professional Engineer in both Electrical Engineering and Information, Telecommunications and Electronics Engineering (ITEE) and a semi-regular conference speaker.

John has produced and appeared on many podcasts including Pragmatic and Causality and is available for hire for Vocal Acting or advertising. He has experience and interest in HMI Design, Alarm Management, Cyber-security and Root Cause Analysis.

You can find him on the Fediverse and on Twitter.